Smart retailers are bridging this gap with AI.
Not as a replacement for human insight, but as the engine that makes personalised customer experiences scalable at every stage of the buying journey. We help retail businesses implement AI strategically, from first website visit through to post-purchase engagement, creating systems that convert browsers into buyers, and buyers into advocates.
Accenture: Me, my brand and AI: The new world of consumer engagement, 2025
~ 50%
of consumers have made a purchase decision with the support of genAI
Accenture: Me, my brand and AI: The new world of consumer engagement, 2025
~ 50%
of consumers have made a purchase decision with the support of genAI
Accenture: Me, my brand and AI: The new world of consumer engagement, 2025
~ 50%
of consumers have made a purchase decision with the support of genAI
Accenture: Me, my brand and AI: The new world of consumer engagement, 2025
75%
of consumers are open to using AI agents as personal shoppers
Accenture: Me, my brand and AI: The new world of consumer engagement, 2025
75%
of consumers are open to using AI agents as personal shoppers
Accenture: Me, my brand and AI: The new world of consumer engagement, 2025
75%
of consumers are open to using AI agents as personal shoppers
McKinsey: How retailers can keep up with consumers, 2013
35%
of Amazon’s sales in 2013 were driven by its recommendation engine (a precursor to today’s AI-driven personalisation)
McKinsey: How retailers can keep up with consumers, 2013
35%
of Amazon’s sales in 2013 were driven by its recommendation engine (a precursor to today’s AI-driven personalisation)
McKinsey: How retailers can keep up with consumers, 2013
35%
of Amazon’s sales in 2013 were driven by its recommendation engine (a precursor to today’s AI-driven personalisation)
$6.9B → $31.4B
$6.9B → $31.4B
projected growth of the AI-enabled e-commerce market from 2024 to 2034 (16.5% CAGR)
projected growth of the AI-enabled e-commerce market from 2024 to 2034 (16.5% CAGR)
InsightAce Analytic, 2024
InsightAce Analytic, 2024
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Not yet ready for a call? Get a free, customised report highlighting the key AI opportunities in your industry.
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AI strategy
Our AI agent solutions
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Frontline AI agents
Connect with members and clients 24/7. These agents act as AI assistants that can manage class bookings, answer membership queries, and more.
Frontline AI agents
Connect with members and clients 24/7. These agents act as AI assistants that can manage class bookings, answer membership queries, and more.
Frontline AI agents
Connect with members and clients 24/7. These agents act as AI assistants that can manage class bookings, answer membership queries, and more.
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Back-office agents
These agents automate administrative tasks, support your staff with HR and IT queries, and provide instant access to knowledge on everything.
Back-office agents
These agents automate administrative tasks, support your staff with HR and IT queries, and provide instant access to knowledge on everything.
Back-office agents
These agents automate administrative tasks, support your staff with HR and IT queries, and provide instant access to knowledge on everything.
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Bespoke apps + agents
We use your proprietary data to train specialised models and integrate directly with your in-house systems.
Bespoke apps + agents
We use your proprietary data to train specialised models and integrate directly with your in-house systems.
Bespoke apps + agents
We use your proprietary data to train specialised models and integrate directly with your in-house systems.
122%
increase in average purchase value
16%
click-through rate
122%
increase in average purchase value
16%
click-through rate
122%
increase in average purchase value
16%
click-through rate
Who we've worked with
Retail brands we've helped grow and transform through our experience.
